Terms and Conditions

TERMS AND CONDITIONS FOR EDWARD LLOYD PARKING AT
THORNEY BUSINESS PARK, THORNEY LANE NORTH, IVER SL0 9HF

YOU ARE REQUESTED TO CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS FOR CAR PARKING.
YOU SHOULD FOLLOW THE PROCEDURES RECOMMENDED IN THOSE TERMS AND CONDITIONS WHICH ARE FOR YOUR BENEFIT.
SHOULD YOU WISH TO MAKE A COMPLAINT YOU ARE REQUESTED TO FOLLOW THE COMPLAINTS PROCEDURE SET OUT BELOW, WHICH WILL ENSURE THAT YOUR CLAIM IS DEALT WITH PROMPTLY BY THE MANAGEMENT.

TERMS AND CONDITIONS

We ensure that every effort is made to make the car park safe and secure and to deliver the customers’ cars safely to and from Heathrow Airport. We do this by ensuring our staff and drivers are fully trained and are given on-going training throughout their employment with Edward Lloyd, well maintained vehicles and equipment, security fencing, security cameras and 24 hour manned security. However, the company cannot guarantee the security of your vehicle nor its contents nor your belongings.
The Company assumes that you will retain your return instructions for your car in a safe place ready to present on your return. Accordingly the Company, its employees and agents;

1. Will accept liability in respect of any loss or theft or misdelivery of or temporary failure to deliver or damage to your Vehicle or its contents that may arise only where the same is proved and to the extent that it is proved to be caused by their negligence, wilful act or default or breach of statutory duty and only if the loss or damage is reported before the Vehicle is driven away from the airport by its owner.

2. The Company will accept liability for defects to a customer’s vehicle, which render the vehicle undriveable where the same is proved and to the extent that it is proved to be caused by their negligence. The Company will provide a replacement vehicle but only equivalent to a small car. Provided the customer is able to arrange fully comprehensive insurance cover for the temporary replacement vehicle, for the period the replacement vehicle is in the customer’s custody, and until returned to the company.

3. In the event the company accepts liability for defects to a customer’s vehicle that remains driveable, only where the same is proved to the extent that it is proved to be caused by their negligence, the company will arrange for it to be repaired at a local garage, at dealership standard. We will contact the customer to arrange for the remedial work to be carried out by a repairer acceptable to both the customer, and the company. If the repairer provides a replacement vehicle to the customer, this is at the repairers own expense, to the customer, for the duration of the repairs, and until the return of the customer’s vehicle to the customer. The customer shall be responsible for arranging insurance cover for the vehicle provided by the repairer, that is acceptable to the repairer, for the duration of the repairs, and until such time as the replacement vehicle has been returned to the repairer by the customer.

4. Cannot accept liability for damage to vehicles or other property arising from acts of nature as the Car Park’s open-air surface operations. Nor will the company accept responsibility for damaged windscreens or other glass.

5. The company does not accept responsibility for any mechanical or electrical failure to vehicles whilst in its custody. Nor will the company accept responsibility for damaged or punctured tyres. If your Vehicle has a mechanical fault whilst being driven to and from the airport or at the car park, we will arrange for you to be brought back to your Vehicle as soon as possible.

6. Will accept liability in respect of the loss or damage to personal belongings sustained by the customers in the car park only when the same is proved and to the extent that it is proved to be caused by their negligence or wilful default.

7. Cannot be held responsible if you lose your return instructions and this is presented to the Company by a third party who uses it to fraudulently take delivery of your car.

8. We will not accept liability for any alleged damage to the Vehicle if at the time of inspection of the Vehicle, the weather conditions and poor visibility affected the inspection and the correct recording of any existing damage to the Vehicle.

9. We only inspect the Vehicles for major damage or dents, therefore, we would only be liable for any major damage or dents that occurred to the Vehicle in our care, once proved by the customer that it was caused by negligence on behalf of the Company. We do not inspect for any minor damages or scratches, therefore, we are not liable for any minor damages or scratches on the Vehicle. If this matter is in dispute, then the onus is on the customer to prove that any minor damage or scratches were caused by the Company through negligence.

10. We do not accept responsibility for the condition of the Vehicle on return to the customer, whether the Vehicle was handed over to an Edward Lloyd driver in a dirty or clean condition. We offer a free hand car wash with every booking, however, this service can only be provided if the weather conditions are suitable for this service to be carried out.

11. We will not accept responsibility for hire charges or any hotel charges however so incurred.

12. Bookings required for more than 31 days have to be made upon request, please call the Company to arrange.

13. If any dispute arises regarding the condition of any Vehicle on return to the Airport Terminal this dispute must be put in writing on the driver’s document and on the customers copy and both parties must sign these documents to confirm these details. A copy must be retained by the customer and a copy by the driver.

COMPLAINTS PROCEDURE
Complaints cannot be considered once the Vehicles have left the airport having been returned by the driver to its owner so please check your car before leaving the terminal. Should your Vehicle suffer damage whilst in the care of Edward Lloyd or its driver, or should you lose the Vehicle or any of your possessions from the Vehicle whilst in the care of Edward Lloyd, you must inform the Police, the Company and also notify your insurers promptly. In the event that the claim is disputed, you must give written notice containing full details of the occurrence to the Company at Thorney Business Park. Before submitting a claim to the Company, customers are requested to check Condition No 1 and to satisfy themselves that the subject matter of their claim falls within the Company’s area of responsibility. Failure to comply with the above procedure may prejudice your position and it should be noted that our Booking Form makes no representations as to the Company’s liability.

SECURITY OF VEHICLE AND CONTENT AND BAGGAGE
Unless requested by the Company or one of its employees or agents not to do so, please ensure before handing your car over to an Edward Lloyd Parking driver that all windows of your Vehicle are securely closed and, so far as contents are concerned, do not leave anything of value in the car. It is a condition of acceptance of any Vehicle that the customer removes all loose and valuable items as we cannot accept responsibility for their loss. Customers are reminded that their motor insurance policies may not cover possessions in their Vehicle.

TIME OF ARRIVAL
Customers are advised to allow for sufficient journey time to arrive at the Airport Terminal at the meeting time you will have designated to Edward Lloyd. The driver will wait for 15 minutes after that meeting time unless you have phoned Edward Lloyd to advise of a further short delay in which case the driver can be called and will wait longer. All our drivers wear a black uniform with our Company name and logo clearly visible and carry a form of identification at all times.

BOOKINGS PROCEDURE, PRICES, CANCELLATIONS AND EARLY RETURNS
A confirmation of Booking does not entitle the customer unless otherwise specified to any particular space in the Car Park or to priority over other customers. Please retain the return instructions as identification of your right to drive away your car on return since, in the absence of acceptable identification, the Company reserves the right not to release the Vehicle.
Prices may be varied from time to time and whilst every effort will be made not to change prices during a period when they have been expressed to be valid, the Company reserves the right to change prices whether or not it gives notice of its intention to do so.
Non-arrivals and cancellations within TWENTY-FOUR HOURS of the planned arrival date will be charged in full, unless otherwise agreed in writing.
You must follow the precise instructions relating to your return that are handed to you by the Edward Lloyd driver on your departure.

MOVING AND RELOCATION OF VEHICLES

1. You must ensure that, before leaving the Vehicle with the Company that it is in a roadworthy condition, taxed and holds a current MOT certificate. The Company reserves the right to move the Vehicle within or outside the Car Park by driving or otherwise to such extent as the Company, or its staff may in their discretion think necessary for the efficient arrangement of its parking facilities at the Car Park, or in emergencies or to avoid accidents and obstructions. Ignition keys to the Vehicle must therefore be left in the Vehicle at the time of handing it over to the Edward Lloyd driver. It will be necessary in the exercise of the rights conferred upon the Company under this condition, for the Edward Lloyd driver to have the right to drive or otherwise take the Vehicle on the public highway. The Edward Lloyd drivers are fully insured by the Company for this purpose. Our drivers are insured to drive customers Vehicle to and from the airport. The Company has insured the drivers for this purpose. However, once the car is parked in the Car Park then the insurance automatically reverts back to the customers insurance.

LIENS AND AGENCY

1. Every Vehicle in the Car Park or being serviced by the Company is subject to a lien for all charges due or accruing from the Customer to the Company, and a general lien for all and any monies due from the Customers to the Company such liens to be in existence whenever the Vehicle is in the Car Park, notwithstanding that it may from time to time have been removed. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the Vehicle in default of payment, the Company may sell the Vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all sums owing to the Company by the customer together with the expenses of the sale, and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the Vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his known address, whether or not the same is actually received.
2. Every person who enters into a contract with the Company for the parking of a Vehicle in the Car Park does so, on behalf of themselves and all other persons having any proprietary, possessory or other financial or material interest in the Vehicle.

DEFINITIONS

1. The Company shall mean Edward Lloyd Parking based at Thorney Business Park, Thorney Lane North, Iver, SL0 9HF.
2. ‘Vehicle’ shall mean the Vehicle which is received into the Car Park and shall include a car, caravan, caravanette, dormobile, mobile home, transit van, truck, motorbicycle and other mechanical device on wheels or tracks, its equipment and accessories.
3. The ‘Car Park’ refers to the Edward Lloyd car park at Thorney Business Park. Thorney Lane North, Iver, SL0 9HF.
4. The ‘Edward Lloyd Driver’ is a driver employed (whether directly or via an agency) for the purposes of meeting customers and driving their cars to and from the airport and Car Park.

VARIATIONS OF THE TERMS AND CONDITIONS
No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company Secretary or a Director of the Company.